INTRODUCTION

In this privacy statement you can read everything about how your personal data is collected and how it is handled. This explains where your data is stored and for which purposes your data is stored. In addition, you will also find here all your rights with regard to your data and how you can use those rights. The privacy statement will sometimes be changed by, for example, legislative changes. It is therefore advisable to consult the statement periodically.

PURPOSE DATA

Personal data is collected by Fixpresso for a number of purposes. These are explained below.

01. To contact you

Your data will be collected if you contact Fixpresso using the website. In this form, however, you will only be asked for the information required to be able to offer a proposal or a service, such as your name, company name, e-mail address, telephone number and project description.

02. Analytics

The website of Fixpresso collects your data to improve the website. This is done with Google Analytics. This data is anonymous and is therefore not tied to your personal data. Think of information such as the duration of your website visit or the pages you visit a lot.

RECEIVERS

The data that Fixpresso receives and is processed by:

01. Groovix Web & Media bvba

The email of Fixpresso is hosted by Groovix Web & Media bvba. If you contact us via the forms or via e-mail, those e-mails will be stored on the servers of Groovix Web & Media bvba.

02. Analytics

The Fixpresso website collects your data to improve the website. This is done with Google Analytics. This data is anonymous and is therefore not tied to your personal data. Think of information such as the duration of your website visit or the pages you visit a lot.

03. Crisp.chat

The Fixpresso website offers you the opportunity to chat with a person in charge. This is done with external supplier Crisp.chat. Your chat history will be logged to resume communication later. This data is anonymous and is therefore not tied to your personal data.

COOKIES

A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The main purpose of cookies is to store limited data from visitors. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously saved via the settings of your browser.

What types of cookies does Fixpresso use?

We can divide the cookies we use into four categories:

a. Essential cookies
Essential cookies are cookies that are necessary for a website to function. They ensure that basic functions such as page navigation, security and loading time can work.

b. Functional cookies
Functional cookies are cookies that keep track of information about your choices and preferences on a website. For example, they remember your language choice, login details or the region in which you live.

c. Analytical cookies
Analytical cookies collect information about the behavior of website visitors and the performance of the website. Based on the results, the website can be improved and visitors get a better user experience.

d. Marketing cookies
Marketing cookies follow the surfing behavior of website visitors and compile a user profile based on this. That profile is used to make the browsing experience more personal and, for example, to show personalized offers, advertisements, newsletters and suchlike that match your interests.

Below is a list of cookies that we use on our website:

Name	Domain	Content and purpose	Duration of storage
FixpressoSessionCookie	fixpresso.be	Functional: This cookie keeps track of whether you have already seen the warning about cookie use	1 year after session
fixpresso_ci_session	fixpresso.be	Functional: This functional cookie is used by the PHP framework CodeIgniter. CodeIgniter provides most functionalities on our sites such as registering for the newsletter or using the webshop.	2 hours after session
user_lang	fixpresso.be	Functional: This functional cookie is used to temporarily store your chosen website language.	2 hours after session
_ga _gat_gtag_* _gid	google.com	Analytical: Measure anonymously how users use the website	2 years after session
_hjid, amplitude_id_xxx.crisp.chat	crisp.chat	Functional: This functional cookie is tracked to keep track of your chat history so that you can resume it later.	1 year after session

02. Disable or delete cookies

We recommend setting the use of Cookies via the "privacy preferences" link. In addition, you can completely disable the Cookies that Fixpresso and / or third parties use as described below. Please note: in such a case, our Fixpresso Domains will not work optimally, and / or have limited access.

Information about refusing and deleting cookies can be found on the following websites:

Google Chrome: about deleting existing Cookies and refusing new Cookies. Click here

Internet Explorer: about removing existing Cookies and refusing new Cookies. Click here

Firefox / Mozilla: about refusing new Cookies. Click here

Firefox / Mozilla: about removing existing Cookies. Click here

Safari: about removing existing Cookies and refusing new Cookies. Click here

Opera: about removing existing Cookies and refusing new Cookies. Click here

STORAGE PERIOD

Your data will be stored for a longer period by Fixpresso, but never longer than is necessary for carrying out activities, unless we are required to keep your data longer by virtue of a statutory regulation.

01. To contact you

The moment you contact Fixpresso via e-mail, the data that you send, such as your name, company name and e-mail address, will be stored on the mail server. These emails are stored up to two years.

02. Analytics

The data that Analytics collects on the website is anonymous, so not connected to your name, company or e-mail address. This data is stored for an indefinite period of time within Google Analytics.

03. Crisp.chat

The information that Crisp.chat collects on the website is anonymous, so it is not linked to your name, company or e-mail address. This data is stored within Crisp.chat for 2 years.

SECURITY

No physical copies are made of your personal data. Your data is only managed in the aforementioned systems and software.

The personal data managed by Fixpresso or by the aforementioned third parties are only accessible via the above software and are protected with a password and where possible with two-step verification.

The devices that open your data are also each locked with a password and/or fingerprint. The number of devices that have access to your data is limited to only the required devices.

In addition, your visit to our website is secured by an SSL certificate. This means that your connection to the website of Fixpresso is private. You can recognize this protection by the green lock in front of the url.

YOUR RIGHTS

01. Right to view

You have the right to request your data at any time, which will be recorded and saved at Fixpresso. You can do this by sending an e-mail or by calling Fixpresso. You will then receive an overview of your data.

02. Right to rectification

Is your information incorrect? Or have your details changed? You have the right to have this corrected by Fixpresso. You can change your newsletter information via the appropriate URL at the bottom of each e-mail.

03. Right to transfer

If you need the data stored at Fixpresso in case you switch to another party or service, you have the right to transfer. Hereby Fixpresso must transfer all your data to the other party.

04. Right to delete data

Do you no longer want your data to be registered with Fixpresso? Then you have the right to have your data deleted.

05. Right to submit a complaint

You have the right to submit a complaint to the Dutch Data Protection Authority if you believe that Fixpresso does not handle your data correctly. This is possible via this link.

06. Right to stop data use (objection)

Do you not want Fixpresso to use your data? Then you have the right to stop using your personal data.

You can make use of these rights via info@fixpresso.be by sending a copy of ID-proof in which the passport photo, the numbers at the bottom of the passport and the national register number have been made illegible. The aim is to respond within a week.

DUTIES

Fixpresso processes personal data on the grounds of a legitimate interest, namely a commercial interest. Think of offering services or products of Fixpresso via e-mail. Your information will never be sold to third parties.

The data that are required to deliver are the minimum data required for offering the services or products. If this required information is not supplied, Fixpresso cannot offer the relevant service.

If it is necessary to share data that you have shared with Fixpresso with others than the above-mentioned parties (for example, to offer a service), your permission will first be requested.

Fixpresso reserves the right to disclose the data when legally required or when Fixpresso considers this justified to comply with a legal request / process or to protect the rights, property or security of Fixpresso. In addition, we always try to respect your right to privacy as much as possible.

Do you still have questions? Please contact us via the contact details below.